Returns & refunds
Everything in this store is made to order. Nothing sits on a shelf: when your order goes to the printer, your items are printed and sewn for you specifically. That is what keeps prices low, and it is why the rules below are a little different from a normal online store.
Before your order goes to the printer
Change or cancel anything, for any reason, for a full refund. Get in touch at our contact page with your order number and tell us what you need. Nothing has been made yet, so there is nothing to undo.
Orders go to the printer within a day or two of payment, so get in touch right away.
After it goes to the printer
Once your order goes to the printer, your items go into production. From then on we can no longer cancel, change a size, or refund a change of mind: a shirt printed for you in your size cannot be sold to anyone else, and its cost has already been paid.
Please check the size chart before you order. It is on every product page. Sizes run differently between garments, and youth sizing especially is not what most people expect. If you are unsure, order the larger size.
If something is wrong with your item
We will replace it or refund it. That includes:
- A printing fault — cracked, crooked, faded, or the wrong artwork
- The wrong item, color, or size
- A manufacturing defect — a bad seam, a hole, a broken zipper
- An item missing from your order
Tell us within 14 days of delivery at our contact page, with a photo of the item and its tag. We will make it right — a replacement where we can get one, otherwise a full refund for that item. You do not need to send the faulty item back unless we ask.
What we cannot refund
- A change of mind after your order goes to the printer
- The wrong size ordered by mistake
- Normal wear, or damage after an item has been worn or washed
- A claim made more than 14 days after delivery
Delivery
Shipping is calculated at checkout from your address and what you ordered. It is a real cost passed through, not a markup.
If your parcel is marked delivered and you do not have it, tell us within 14 days and we will open a claim with the carrier. If an address was entered incorrectly and the parcel comes back to us, we can send it again once the return shipping is paid.
On your card statement
Your payment will appear as PayPal*ChrisCreatesLLC, not as 978 & Co. Chris' Customs runs this store for 978 & Co and processes the payment. If you see that line, that is this order.
How refunds are paid
Card and PayPal refunds go back to the account that paid and usually appear within five business days.