Sizing & FAQ
This store is open all year, and everything is printed to order when you buy it. That changes a few things worth knowing before you buy.
Ordering and delivery
- How do I get my order?
- It is made to order and shipped to the address you give at checkout. Shipping is worked out at checkout from your address.
- When will it arrive?
- Your order goes to the printer within a day or two of payment. Most orders arrive in about a week. You will get an email with tracking when it ships.
Sizing
- How do I know what size to order?
- Most items have a Size chart link under the size buttons with the manufacturer’s actual measurements in inches. The most reliable method is to measure a garment that already fits well, flat across the chest, and match that width.
- What if I order the wrong size?
- Tell us right away and we will change it, as long as it has not gone to the printer (within a day or two of payment). After that we cannot, because everything is printed to order and there is no spare stock to swap with: a wrong size is a garment made specifically for you. If something arrives faulty or is not what you ordered, that is different, and we will fix it — see returns and refunds.
- Youth or adult sizes?
- Youth sizes run noticeably smaller than adult ones, and the cut is different. Older kids often do better in an adult small. Check the size chart on each item.
- Why does one item not come in the size I want?
- The sizes shown are the ones the printer stocks for that particular garment. If a size is missing it is not available at all, and a similar item may well carry it.
Changing or canceling an order
- Can I change my order after I place it?
- Yes, until it goes to the printer, within a day or two of payment. Get in touch with what you need changed and your order number — it is on your order page. Once it is printed, nothing can be changed.
- Can I cancel?
- Yes, for a full refund, until your order goes to the printer. After that your items have been made.
- When is it too late?
- When your order goes to the printer, within a day or two of payment. From then on your items exist, so get in touch as soon as you spot a mistake.
Paying
- How do I pay?
- Online by card or PayPal at checkout — no PayPal account needed.
- What will this look like on my card statement?
- It will read PayPal*ChrisCreatesLLC, not 978 & Co. Chris' Customs runs this store for 978 & Co and processes the payment. If you see that line, that is this order.
- Is my card safe?
- Yes. Payment is handled entirely by PayPal, and card details never reach this site — we receive only a confirmation that the payment succeeded.
- Is there sales tax?
- The price you see is the price you pay. Where sales tax applies, it is already inside the price rather than added at the end.
About this store
- Who runs this store?
- Chris’ Customs (Chris Creates, LLC) designs, sells, and ships everything here. Each item is printed to order by a production partner.
Something went wrong
- I lost the link to my order.
- Use Find my order with the email you ordered with, and we will email you the link again.
- My order arrived damaged, misprinted, or is not what I ordered.
- Tell us within 14 days with a photo of the item and its tag, and we will replace it or refund it. The full policy is on the returns and refunds page.
- I never received my order.
- If tracking says it was delivered and you do not have it, tell us within 14 days and we will open a claim with the carrier.
Still stuck?
We would rather answer a question before you order than fix a wrong size afterwards.
Contact 978 & Co